Return Policy

Return & Refund Policy

At PetGlow, your satisfaction is our top priority. If you're not completely happy with your purchase, we've got you covered with our 30-Day Money-Back Guarantee.

30-Day Guarantee

You have 30 days from the date you receive your order to request a return or refund. If your product doesn't meet your expectations, simply reach out to us and we'll make it right.

Eligibility

To be eligible for a return or refund:

  • The request must be made within 30 days of receiving your order.
  • The item must be in its original condition (unused or lightly used).
  • You must provide your order number and the email address used at checkout.

How To Request a Return

To start a return, contact us through our Contact Us page with:

  • Your order number
  • The reason for the return
  • A photo of the item (if applicable)

Our team will respond within 24-48 hours with instructions on how to proceed.

Refund Process

Once your return is approved, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take an additional 3-5 business days for the refund to appear on your statement depending on your bank or credit card provider.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with a photo of the issue. We will send you a replacement or issue a full refund at no additional cost — no return required.

Late or Missing Refunds

If you haven't received your refund after the processing time, please check with your bank or credit card company first, as it may take some time for the refund to be posted. If you still have not received your refund, contact us through our Contact Us page.

Non-Returnable Situations

  • Requests made after the 30-day window.
  • Items that have been heavily used, damaged by the customer, or altered.
  • Orders where the customer provided an incorrect shipping address.

Questions?

If you have any questions about our return policy, don't hesitate to reach out through our Contact Us page. We're here to help!